Terms of Service

These terms of service ("Terms") govern your use of Handld platform and website at handldhq.com ("the Service"), operated by Handld App Ltd ("we," "us," "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. The Service

Handld is a business management platform designed for Virtual Assistants. It provides time tracking, invoicing, task management, a client portal, contract templates, scheduling, file storage, and reporting tools.

We reserve the right to modify, update, or discontinue features of the Service at any time. If we make material changes that significantly affect your use of the Service, we will give you reasonable notice.

2. Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

You must be at least 18 years old to create an account.

You must not share your account with others, create multiple accounts to circumvent plan limits, or use the Service for any unlawful purpose.

If you become aware of any unauthorised access to your account, you must notify us immediately at [email protected].

3. Plans and billing

Handld offers three plans: Starter (free), Pro (paid), and Agency (paid). Plan details and pricing are set out on our pricing page.

Paid subscriptions are billed monthly or annually in advance. Payments are processed securely by Stripe. By subscribing to a paid plan, you authorise us to charge your payment method on a recurring basis until you cancel.

We may change our pricing from time to time. If we increase prices, we will give you at least 30 days' notice before the change takes effect. If you do not agree with the new pricing, you may cancel before the new price applies.

All fees are quoted in pounds sterling (GBP) and are exclusive of VAT where applicable. VAT will be added where required by law.

4. Free plan

The Starter plan is provided free of charge with limited features. We reserve the right to modify the features available on the free plan at any time. We do not guarantee that the free plan will always be available.

5. Cancellation and refunds

You may cancel your paid subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until that date.

We do not offer refunds for partial billing periods. If you cancel mid-month or mid-year, you retain access until the end of the period you've already paid for.

Upon cancellation, your account will revert to the Starter plan. Your data will be retained for 90 days, after which it will be permanently deleted.

6. Your data and content

You retain full ownership of all data and content you upload, create, or store within the Service, including client information, time entries, invoices, tasks, files, contracts, and proposals ("Your Content").

You grant us a limited licence to use, store, and process Your Content solely for the purpose of providing the Service to you. We will not access, use, or share Your Content for any other purpose.

You are solely responsible for the accuracy, legality, and appropriateness of Your Content. You must not upload content that infringes the rights of any third party, is unlawful, or violates these Terms.

7. Client portal and third-party data

If you use the client portal feature, you may invite your clients to create accounts on the Service. You acknowledge that you are responsible for obtaining any necessary consent from your clients before entering their personal data into the Service or inviting them to the portal.

In respect of your clients' data, you are the data controller and we are the data processor. Our obligations as a data processor are set out in our Privacy Policy.

8. Acceptable use

You agree not to:

• Use the Service for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to the Service, other accounts, or our systems.
• Interfere with the operation of the Service or impose an unreasonable load on our infrastructure.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use the Service to send unsolicited communications (spam).
• Resell or redistribute access to the Service without our written permission.
• Use the Service in any way that could harm, disable, or impair it.

We reserve the right to suspend or terminate your account if you breach these Terms.

9. Intellectual property

The Service, including its design, code, branding, and documentation, is owned by us and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service in accordance with these Terms.

Handld name, logo, and branding are our trademarks. You may not use them without our prior written consent, except as automatically applied within the Service (e.g. on invoices or the portal when using Handld branding).

10. Contract templates and legal content

Handld provides contract and proposal templates for your convenience. These templates are intended as a starting point and are not legal advice. We do not guarantee that they are suitable for your specific circumstances, compliant with applicable laws, or enforceable.

You are solely responsible for reviewing and adapting any templates before use. We strongly recommend seeking independent legal advice before entering into contracts with your clients.

We accept no liability for any loss or damage arising from your use of templates provided within the Service.

11. Availability and uptime

We aim to provide a reliable Service with minimal downtime. However, we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We will endeavour to give reasonable notice of any planned downtime.

12. Limitation of liability

To the fullest extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.
• We do not warrant that the Service will meet your specific requirements, be uninterrupted, secure, or error-free.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including loss of profits, data, business, or goodwill.
• Our total aggregate liability to you for any claims arising from or relating to the Service is limited to the amount you have paid us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any third party's rights.

14. Termination

We may suspend or terminate your account at any time if you breach these Terms, if required by law, or if we discontinue the Service. Where possible, we will give you reasonable notice and an opportunity to export your data.

You may terminate your account at any time by cancelling your subscription and contacting us to request account deletion.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through a notice on the platform at least 30 days before the changes take effect.

Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree, you may cancel your account before the changes apply.

16. Governing law and disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, this does not affect any mandatory consumer protection rights you may have under the laws of your country of residence.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Entire agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding your use of the Service.

19. Contact us

If you have any questions about these Terms, please contact us at:

Email: [email protected]
Post: Handld App Ltd, registered address to be confirmed