Question 1

What is Handld?

Accepted Answer

Handld is an all-in-one business management platform built specifically for UK-based Virtual Assistants. It combines time tracking, invoicing, client management, task management, a client portal, contracts, scheduling, file sharing, and reporting in a single, unified workspace.

Question 2

Who is Handld for?

Accepted Answer

Handld is designed for independent Virtual Assistants in the UK, whether you're just starting out, growing an established business, or working with a small team of associates. It's purpose-built for the way VAs actually work.

Question 3

Who built Handld?

Accepted Answer

Handld was built by Sam and Ellie Wilson, the co-founders of Virtalent, the UK's leading VA agency. It's the product of over a decade of experience in the VA industry, 250+ VAs, and hundreds of conversations with real virtual assistants.

Question 4

Is Handld only for UK users?

Accepted Answer

Handld is designed with UK VAs in mind: UK VAT invoicing, British English throughout, and pricing in GBP. It can be used by VAs in other countries, but some features (such as VAT handling) are UK-focused.

Question 5

How do I get started?

Accepted Answer

Simply click 'Start Free' from any page and create your account. No credit card is required for the Free plan. You'll be guided through a short onboarding flow to set up your first client and start tracking time.

Question 6

How long does it take to set up?

Accepted Answer

Most VAs are up and running within 30 minutes. The setup wizard helps you add your first clients, configure your invoicing details, and start a timer, all in one straightforward flow.

Question 7

Can I import my existing client and time data?

Accepted Answer

Yes. Handld supports CSV import for clients and time entries. Detailed import guides are available in the Help Centre.

Question 8

Is there a mobile app?

Accepted Answer

Handld is fully mobile-responsive and works brilliantly in mobile browsers. A dedicated iOS and Android app is on our roadmap.

Question 9

What time tracking features are included?

Accepted Answer

Handld includes one-click timer start/stop, manual time entry and editing, per-client and per-task tracking, timesheet export (CSV and PDF), and multiple simultaneous timer support.

Question 10

Can clients see their invoices and hours?

Accepted Answer

Yes, with the Client Portal (included on Pro and Agency plans), clients can log in to a branded portal to view their hours, invoices, documents, and project updates.

Question 11

Does Handld support UK VAT invoicing?

Accepted Answer

Yes. Handld is designed to be fully compliant with UK VAT invoicing requirements. You can configure your VAT registration number, apply standard/reduced/zero rates, and generate VAT-compliant invoices.

Question 12

Can I use my own branding on invoices and the client portal?

Accepted Answer

Yes, on Pro and Agency plans you can upload your logo, customise brand colours, and remove Handld branding from all client-facing materials.

Question 13

Is contract e-signing included?

Accepted Answer

Yes, on Pro and Agency plans. You can send, sign, and store contracts digitally directly from Handld. No third-party e-signature tool required.

Question 14

Is there really a free plan?

Accepted Answer

Yes. The Free plan is available forever. It's not a time-limited trial. You can track time, manage up to three clients, and create invoices on the Free plan with no credit card required.

Question 15

What's the difference between monthly and annual billing?

Accepted Answer

Annual billing saves you £78/year on Pro and £138/year on Agency compared to paying monthly. You can switch between billing cycles in your account settings at any time.

Question 16

Can I cancel my paid plan?

Accepted Answer

Yes, at any time. You won't be charged again after cancelling. Your account will continue on the paid plan until the end of the current billing period, then revert to the Free plan.

Question 17

Do prices include VAT?

Accepted Answer

The prices shown on our website are exclusive of VAT. UK subscribers will have 20% VAT added at checkout in line with HMRC requirements.

Question 18

Do you have an affiliate programme?

Accepted Answer

Yes. Handld runs an affiliate programme for content creators, trainers, community leaders, and others with an audience of Virtual Assistants or freelancers. Approved affiliates earn 25% recurring commission on every subscription payment made by customers they refer, for as long as those customers remain on a paid plan. You can apply at handldhq.com/affiliates.

Question 19

Who is the affiliate programme for?

Accepted Answer

The programme is best suited to people who already have an engaged audience of VAs, freelancers, or remote professionals, for example, VA trainers and course creators, community group admins, business coaches, bloggers, podcasters, or bookkeepers who serve VA clients. We review every application manually and look for genuine fit between your audience and our product.

Question 20

How does affiliate commission work?

Accepted Answer

You receive a unique referral link. When someone clicks it and then signs up and upgrades to a paid plan within 90 days, you earn 25% of their subscription payment every month for as long as they stay. Commission is paid monthly, 30 days in arrears, once your balance reaches the £25 minimum payout threshold. You can track clicks, sign-ups, and earnings in your affiliate dashboard.

Question 21

How do I apply to become an affiliate?

Accepted Answer

Visit handldhq.com/affiliates and complete the application form. We'll review your application within 48 hours and notify you by email. If approved, you'll receive your unique affiliate link and access to your affiliate dashboard.

Question 22

How is my data stored and protected?

Accepted Answer

Your data is encrypted at rest and in transit using industry-standard SSL/TLS encryption. We use secure, GDPR-compliant cloud infrastructure with regular automated backups.

Question 23

Is Handld GDPR compliant?

Accepted Answer

Yes. Handld is fully GDPR compliant. You are the data controller for your client data. We process data only as required to provide the service, in accordance with our Privacy Policy.

Question 24

Where is my data stored?

Accepted Answer

Data is stored on servers located within the EU/EEA to ensure compliance with GDPR data residency requirements.

Question 25

Can I export or delete my data?

Accepted Answer

Yes. You can export all your data at any time from your account settings. You can also request full account and data deletion. Your data will be permanently removed within 30 days.

Question 26

How do I get help?

Accepted Answer

We offer email support to all users, with priority support for Pro and Agency subscribers. You can also visit our Help Centre for guides, tutorials, and FAQs.

Question 27

How quickly will I get a response?

Accepted Answer

Free plan users typically receive a response within 2 business days. Pro and Agency users are prioritised with a target response time of 4 business hours.

Question 28

Is there an onboarding call available?

Accepted Answer

Agency plan subscribers receive a dedicated onboarding call with a member of our team. Pro users can book an optional onboarding session for an additional fee.

Question 29

How do I suggest a new feature?

Accepted Answer

We'd love to hear your ideas. You can submit feature requests directly from within your account or via our Contact page. We review all suggestions and regularly ship improvements based on user feedback.

Got a question?

About Handld

Getting Started

Features

Pricing & Billing

Affiliate Programme

Security & Privacy

Support

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